Get On, Clip In, Fall Off

Result!

A few weeks ago I posted a lengthy moan about the difficulties encountered and conflicting advice received while trying to expand the availability of my Oyster Travelcard from 1-4 to 1-6. While I got it sorted out in the end, I was sufficiently irritated by all the hassle that I mailed a somewhat shorter summary with a link to the page to Ken Livingstone's office.

I then promptly forgot about it until today, when - good heavens - I got a reply. It looks as if the Mayor's office sent the correspondence through on to Transport for London, who then forwarded it to the Oyster office with an instruction to respond and copy them in on the reply.

It's a very apologetic and explanatory reply rather than a canned response, and they're sending me a cheque for the cost of a weekly 1-6 Travelcard as a gesture of goodwill. I'm not too worried about the cheque - it's equally pleasing to know that mail messages such as the one I sent to Ken (well, his office) aren't just dropped on the floor.